Terms & Conditions




About Us

Pretty Small Shoes Worldwide Customer Services Team

This web site is managed and operated by the Pretty Small shoes London team who are completely dedicated to your total small shoe satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details at the bottom of the page.


Our registered office address for correspondence only

Pretty Small Shoes


71-75 Shelton Street,

Covent Garden,



Customer Services Office Hours:

Mon - Fri 10:00 - 18:00 GMT

Closed weekends and bank holidays
e: orders@pretty-small-shoes.com

Phone support

Tel: 0044 (0) 1223 776056

08:00 – 18:00 Monday - Friday

09:00 – 13:00 Saturdays

Closed Sundays and bank holidays

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are using a parent or guardian card you must get permission of the owner before using it. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency. We accept Visa and MasterCard. If you do not wish to pay online, you may send your card information via phone, or by post but all responsibility for the security of the data will be yours (and we strongly advise that you do not send details this way).

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will resolve the issue manually asap.

All orders are subject to acceptance and availability. PRETTY-SMALL-SHOES.COM offers products for sale that are in stock and available for dispatch from our distribution center or on a hand-made-to-order basis. Occasionally, however, we may be waiting for shipments from our designer suppliers. Consequently you may from time to time be given the possibility of making an advance payment for certain items in which case you are able to make an advance purchase. This will ensure that you receive this item in priority once designer stock has been delivered to PRETTY-SMALL-SHOES.COM. PRETTY-SMALL-SHOES.COM will only take advance purchase orders for stock that has been scheduled for delivery by a designer/supplier. Your rights regarding advance purchase are the same as those for any other purchase at PRETTY-SMALL-SHOES.COM; alternatively you may simply choose to register your email address for notification of arrival of the selected merchandise not held in stock. Items received into stock may be pre-allocated to satisfy Advance Payment orders and customers making Advance Payments will receive items in priority to customers on the Waiting List or customers ordering through the Site for immediate delivery. Please be aware that we may be unable to deliver selected advance payment merchandise due to production problems or quality check issues identified when we receive an order into stock. In these circumstances we will notify you by email and refund the advance payment to your credit card within thirty days of being advised that merchandise has become unavailable. If you have registered your email address for notification of the arrival of a specific product featured on our website, we will attempt to notify you by email within 48 hours of the product becoming available on the site. Please note that on occasion certain products that are in particularly high demand will sell out during this period.

Prices shown on the site are in GBP (a currency is also available on site). All prices and offers remain valid as advertised from time to time. The GBP price of a product displayed on the website at the time the order is accepted will be honored. You may also incur carriage costs and any duties levied by the jurisdiction to which you have specified delivery. The final price for overseas customers will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction.

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out above. Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold; removing, screening or editing any materials or content on the Site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.


We reserve the right to refuse any orders where there is evidence in our opinion of a pattern of excessive returns. We also reserve the right to charge any customer with a pattern of excessive returns a re-stocking fee of £20 per pair for every pair returned. We will not apply this charge retrospectively, it will only apply where we have contacted the customer before fulfilling an order to inform them that a re-stocking fee will apply if they choose to proceed with further order s (if they choose not to proceed, a full and immediate refund will be given). The judgement that a pattern of excessive returns behavior has emerged will be at the sole discretion of MIZCHI Pretty Small Shoes Ltd. In the event of customers canceling made-to-order shoes after the shoes have been already made (usually c. 10 days from order date) we reserve the right to require made-to-order shoes to be non-refundable on any future order.

In order to make purchases through the Site, you will be requested to register and provide your personal details. In particular, Customers must provide their real name, phone number, e-mail address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct . The Site is available only to individuals and others who meet the PSS terms of eligibility, who have been issued a valid credit card by a bank acceptable to PSS, whose applications are acceptable to PRETTY-SMALL-SHOES.COM and who have authorized PRETTY-SMALL-SHOES.COM to process a charge or charges on their credit card in the amount of the total purchase price for the merchandise which they purchase. Purchases made on the site are for the personal or gift use of the buyer only and are not to be used for re-sale, commercial purposes or any other commercial benefit. PSS reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address. Moreover, by making an offer to purchase merchandise, you expressly authorize us to perform credit checks and, where PRETTY-SMALL-SHOES.COM feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.

Shipping And Handling

PRETTY-SMALL-SHOES.COM insures each purchase during the time it is in transit until it is delivered to you (see notes below about timescales for any items being declared lost by couriers) . We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you or your parent or guardian. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by PRETTY-SMALL-SHOES.COM and transfer of responsibility in the same way.


`Un-signed for` services and lost or stolen goods

where customers have opted for an un-signed delivery they do so at their own risk and couriers may leave parcels at their discretion in a `safe place`. Any theft, loss or damage to your goods or parcel resulting from this arrangement will not be replaced, refunded or credited by Pretty Small Shoes Ltd


Important notice re couriers:
We primarily use Royal Mail and DPD and DHL to courier your shoes to you. Once we pass your items to any courier our ability to influence their performance becomes very limited and our responsibility for any items that may be delayed or lost (thankfully a quite rare occurrence) is zero. Please be aware that we are unable to cancel or refund any order that may be delayed or lost once in the hands of our couriers and that it may take up to 30 days from loss notification by you for any items to be declared officially lost and become eligible for refund. In the event of any items being lost in transit or where packaging has been tampered with the original packaging must be retained or insurance claims or any loss will not be valid. By agreeing to our terms and conditions at checkout you explicitly agree to accept these delivery terms and agree that any complaints regarding such delays or losses should be directed to the couriers and not MIZCHI Pretty Small Shoes Ltd. That said, our experience is that Royal Mail (and any national post office they hand off to for international deliveries) are in practice very reliable and less than 1% of deliveries experience significant delays and an even smaller percentage are lost. Furthermore, we will do all we can to help resolve any difficulties as they arise but customers must bear in mind the above mentioned limitations to our control of couriers performance and responsibility for delays or losses.

You can check the current status of your shipment by contacting us on 

Office hours:

Mon - Fri 10:00 - 18:00 GMT

Closed weekends and bank holidays
e: orders@pretty-small-shoes.com

Phone support

Tel: 0044 (0) 1223 776056

08:00 – 18:00 Monday - Friday

09:00 – 13:00 Saturdays

Closed Sundays and bank holidays



Delivery Schedule

We have two types of stock.

Ready made shoes in-stock now.

These are generally dispatched in c. 1 business day from your order date..

Hand-Made-To-Order shoes.

Any shoes that are hand-made to order will take c.14 - 18 business days for UK/Europe (also customers should take note that customs delays can also be a factor in adding extra days to fulfillment). International orders are generally received within c.21-24 business days. Please note that although we try very hard deliver shoes within this time (or even earlier: about 97% of the time) PLEASE NOTE, DELIVERY TIMES ARE NOT GUARANTEED TO ANY SPECIFIC DATE and we offer delivery time estimates only (it is crucial you bear this in mind for events like weddings etc). If you require shoes for specific dates then please, please inform us before hand so we can advise and in all cases the best advice we can give is that you allow plenty of time if you have an important event that you'd like shoes for. We will always do everything we can to get shoes to you on time and as we say in 97% of cases you will get them earlier or on time but do please order allowing plenty of time as there is nothing more annoying than shoes arriving the day after your big event.

By agreeing to our terms and conditions, you agree, in the event of any part of your order being unfulfilled for any reason (for example delayed delivery or because a style is discontinued after your order is accepted), that our liability to you for any inconvenience or consequential loss is restricted to the value of any non-delivered item plus any relevant delivery fee you may have paid.

Multiple orders

In the event of more than one shoe being ordered with different delivery schedules we will by default elect to send them together after the latest shoe in your order has arrived with us. If you would like any in-stock shoes to be sent in advance of hand-made-to-order shoes within your order then please contact our office by phone or email.

Lost in post/damaged in post

You must inform us within 5 working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

`squeaky` shoes

Shoes that squeak at the beginning of wear are common and normally stop after a few wears as they stretch. Speedier remedies known to work are varied but the most popular is to sprinkle a little talcum powder/baby powder into the shoe (at customers own risk). We would recommend that this be tried first and that they be worn a little longer to `break them in before any return or further investigation is initiated.


Where shoes are returned for exchange and in the intervening period prices have changed (up or down), shoes will be exchange with no additional charges or refunds. In the event that exchange shoes are at lower prices refunds to match promotional prices on a like for like basis will be given on request. Where loyalty points are used they will be carried over for exchanges but where returns for refund occurs they are not added back to your account.



Back Orders

All our shoes are hand-made to order and delivery will take c.14 - 18 business days for UK/Europe (also customers should take note that customs delays can also be a factor in adding extra days to fulfillment). International orders are generally received within c.21 - 24 business days. Please note that although we deliver shoes on time (or even earlier about 97% of the time delivery times and shoe supply are NOT guaranteed and are estimates only. many of our shoes are effectively limited editions in the sense that the supply of leathers and components for specific styles are themselves limited and when they run out the shoe style may be withdrawn by the individual supplier with any prior notice to us. If you require shoes for specific dates then please inform us before hand so we can advise but the best policy is to order well in advance of any key date and bear in mind supply can be affected for reasons completely beyond pretty small shoes ltd's control.

By agreeing to our terms and conditions, you agree, in the event of any part of your order being unfulfilled for any reason (for example delayed delivery or because a style is discontinued after your order is accepted), that our liability to you for any inconvenience or consequential loss is restricted to the value of any non-delivered item plus any relevant delivery fee you may have paid.


Tax Charges

Customers are reminded that they are responsible for any relevant import taxes applied in their own country at the point of importation.

Credit Card Security

Payment can be made by Visa, Visa Electron, MasterCard, American, Express, Delta, and Maestro debit cards. Payment will be debited and cleared from your account upon receipt of your order by PRETTY-SMALL-SHOES.COM. You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to PRETTY-SMALL-SHOES.COM, we will not be liable for any delay or non-delivery. We take all reasonable care to make our Site as secure as we can make it. All credit card transactions on this site are processed using shopify payments, a secure online payment gateway that encrypts your card details in a secure host environment. We will also give you the opportunity to securely store your credit card details on our systems. These details will be fully encrypted and only used to process card transactions. To help ensure that your shopping experience is safe, simple and secure. PRETTY-SMALL-SHOES.COM uses Secure Socket Layer (SSL) technology. Furthermore, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.


All of our products come with a no quibble exchange or refund guarantee. You can exchange or refund any unworn/undamaged item within 30 days of purchase

Returns Policy


If you are not happy, and we are able to sort it out, we will sort it out! Guaranteed!

We have every confidence that you will be delighted with your PRETTY-SMALL-SHOES.COM purchase. However, if you are not completely satisfied please return any item to us in its original condition, including all packaging, within 30 days of receipt (note: certain special orders or shoes that have alterations specified will only be illegible for a store credit).

If you need to return any item to us, please securely wrap shoes individually in tissue and return of possible in the original packaging, along with the shoe dust bags and post your parcel to: 

RETURNS (how to)

To make a return simply click the returns link provided in the dispatch confirmation email we sent you and follow the instructions you will find there. 

Or you can go to

MIZCHI Pretty Small Shoes On-line Returns Portal

where you can easily notify us of your return and print off an address label

(note: address label is not pre-paid)

if you are unable to do any of the above or are having difficulties, then mail us at

orders@pretty-small-shoes.com where we will be very happy to help you further.

We want you to be entirely happy with your order, therefore any replacement items will be sent to you free of Postage & Packing charges. You will be notified by email once your return has been received and processed.

Items should be returned within 30 days of the date of your receipt of the goods from us. Returns outside these time frames may be accepted at the discretion of PRETTY-SMALL-SHOES.COM and may only be refunded as a store credit.

All shoes should be tried on a carpeted surface before wear. Shoes should be returned, where possible, in their original postage box as this is considered part of the product. Shoes that are returned without the original postage boxes and arrive damaged may not be accepted, and may be sent back to the customer.

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 3 months of purchase. Please note that items that are damaged as a result of wear and tear (contact with hard or abrasive surfaces for example) are not considered to be faulty. If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items.


From time to time an admin problem will occur due usually to human error at some point in our process (which involves several third parties over whom we have no direct hands-on control) . Typically a customer will receive shoes meant for another customer. When such errors occur we will do all we can to rectify the situation as soon as we can and with the least inconvenience to the customer. However, the maximum amount of compensatory action that we will make in these circumstances it to offer to refund the customer an amount to cover the return postage of the shoes sent in error and compensate them for the inconvenience with an award of £20 worth of loyalty points added to the customers account. In the event of shoes being lost in the post customers must allow up to 30 days from dispatch before items are officially declared as lost by the courier (or sooner of it is already clear they are lost) at which point we will offer to re-make/re-send shoes or refund fully and add £20 worth of loyalty points to the customer account. By accepting our terms and conditions you agree to proceed with your order under these compensatory limitations.



Sizing of shoes is by nature a somewhat inexact process. Styles of shoes can effect `fit` considerably (for example point-toe high heels will `fit` very differently to flat round-toe boots in the same size). Also individual foot shapes greatly affect fit (for example one person with size UK 2 feet may have much longer toes than another person who also has size UK 2 feet). For this reason we can offer no guarantee whatsoever that shoes in the `correct` size for you will fit. Unfortunately physically trying shoes is the only way to discover if a size in a certain style will work for you. It is for this reason that we happily allow customers to buy even hand-made-to-order shoes in multiple sizes and to return for full refund any of them still in un-worn condition that they don't want to keep for up to 30 days from receipt. Also some shoes you receive from us may have a stamp on the sole that is different to the size they are sold as. This is because in certain far-east countries the declared numerical size for EU shoe lengths is different to shoes made in the EU (e.g. a 230mm shoe in South Korea is declared at EU 36 but in Europe it is typically stamped 35). By agreeing our terms and conditions you agree to accept that fit is not guaranteed and that certain shoes may be stamped one size higher or lower than the length would normally correspond to for a shoe made in the EU.

Items bought in any sale or promotional period or within any offer are only eligible for return for exchange or credit within 7 days or up to the end of the sale period whichever is the sooner. Items bought at discounts of 50% or more are not eligible for return or refund. This does not affect your statuary rights.



Where loyalty points are used on any order they will be carried over as credit for exchanges but where orders are returned for refund they are not added back to your account. Loyalty points are NOT valid when collected or accumulated by any customer who has not previously made a purchase. Loyalty points accumulated solely through non purchase related methods (site visit, reviews etc) are not valid until the associated account has been proved to the satisfaction of Tiny Catwalk Ltd to have made a purchase that is both older than 30 days and not refunded. 


Reaching Us

Office hours:

Mon - Fri 10:00 - 18:00 GMT

Closed weekends and bank holidays
e: orders@pretty-small-shoes.com

Phone support

Tel: 0044 (0) 1223 776056

08:00 – 18:00 Monday - Friday

09:00 – 13:00 Saturdays

Closed Sundays and bank holidays